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Frequently Asked Questions


Q:  Does RedRate charge a handling fee?

A:  For online orders of at least AUD 300, there is no handling fee.  For in-store purchases, there is a handling fee of AUD 5 for transactions less than AUD 200.

 

Q:  Can I specify the denominations I would like in my order?

A:  Unfortunately, you may not specify the denominations you wish to receive in your order.  However, you will receive a mixture of both low and high denominations, depending on the availability of the currency you order.

 

Q:  How do I know my order was successfully processed?

A:  We will send a confirmation email to the email address you provided letting you know your order has been processed.

 

Q:  Why didn’t I receive a confirmation email even though the website indicates my order has been successfully processed?

A:  After place your order, please allow ten minutes for a confirmation email to arrive in your inbox. After ten minutes have passed with no email, check your junk mail to be sure it isn’t there.  If you still see no confirmation email from us, email us at info@redrate.com.au or call us at +61 02 92 61 09 79.

 

Q:  When do I pay for my currency purchase, and what form of payment is accepted?

A:  Payment for your purchase is due when you collect your currency at the store.  We accept cash, debit cards and credit cards.  (An extra 1% charge is added to purchases made with credit cards.)

 

Q:  Can I use a foreign-issued debit card to place my order?

A:  No.  Only debit cards in domestic currency are accepted.

 

Q:  Once I’ve placed my order, can it be changed?

A:  No. But you can cancel your order and place a new one. To do so, click “Orders” at the top of the home page, enter your order number and pick up code, then press “Go.” On the next page, click “Details” and you will find “Cancel Order” at the bottom of the page. Click “Cancel Order.”

 

Q:  Can I cancel my order?

A:  Yes. Click “Orders” at the top of the home page, enter your order number and pick up code, then press “Go.” On the next page, click “Details” and you will find “Cancel Order” at the bottom of the page.  Click “Cancel Order.”

 

Q:  Is the RedRate website secure?

A:  All RedRate Exchange online transactions are protected by highly secure SSL (Secure Sockets Layer) technology. All data are encrypted to protect stolen personal data from illegal use.

 

Q:  How is my personal information handled?

A:  Your personal information will be legally accessed in accordance with the highest standards as described in our Privacy-Protection statement.


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